Privacy Policy of Wafi City

Effective Date: July 31, 2024

At Wafi City, we are committed to managing your personal information responsibly and securely. This privacy policy applies to all personal information we handle, whether collected online or offline.

Collection and Use of Personal Information

We collect personal information to enhance our services, provide customer support, process transactions, and deliver promotional communications, always with your consent. The types of information we may collect include your name, email address, contact details, transaction details, and interactions with our services. We use this information to provide personalized services and offers, communicate important account and service information, respond to inquiries, and support promotional activities for those who opt into such communications.

Consent

By using our services, registering for an account, or making a purchase, you agree to the collection and use of your personal information as outlined in this policy. We always seek explicit consent for the collection and use of sensitive personal information.

Disclosure to Third Parties

We do not sell or rent personal information. It may be shared with third-party service providers only as necessary for them to help us provide our services, such as processing transactions. All third parties are required to protect your information according to our standards and applicable laws.

Data Security

We implement strong security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are continuously reviewed and improved.

Rights of Access, Correction, and Deletion

You have the right to access, correct, or delete the personal information we hold about you. Please contact our customer service to make such requests.

Geolocation Data

We collect and use geolocation data only with your explicit consent to provide location-based services. You can withdraw your consent at any time through your device settings.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age.

Changes to This Policy

We reserve the right to modify this privacy policy. Any significant changes will be communicated via email or through a notice on our website. Your continued use of our services after these changes means you accept the new terms.

Contact Us

For any questions regarding this policy or the handling of your personal information, you can reach us at:

• Phone: +971 4 324 4555
• Email: customerservice@wafi.com
• Address: Wafi City, Umm Hurair 2, Dubai, UAE

Governing Law

This policy is governed by the laws of the United Arab Emirates, without regard to its conflict of law principles.

Cookies

Our website uses cookies to enhance your experience by remembering your preferences on subsequent visits. You can manage how cookies are handled via your browser settings.

Links to Other Websites

Our website may link to other websites. Please be aware that these sites have their own privacy policies, which may differ from ours.

Updates to Your Personal Information

If you need to update your personal information, you can do so online, or by contacting Wafi Rewards Member Services by phone, email, or at our customer service desks. If you wish to stop receiving promotional materials, you can opt-out by emailing newsletter@wafi.com with ‘Remove Me’ in the subject line. Note that Wafi Rewards members cannot opt-out of essential membership communications, except by canceling their membership.

Notification of Changes to This Policy

We will post any changes to our privacy policy on our website to keep you informed of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we ever decide to use personally identifiable information differently from that stated at the time it was collected, we will notify customers offering them a choice regarding our use of their information.

For any questions about our privacy practices or the content of our website, please contact us.

Our website may use ‘cookies’ so that Wafi City can better serve you with customised information when you return to our website.

A cookie is a small amount of information sent from our web server to your computer, which identifies your computer and facilitates your next visit to our website.

We may use cookies to retrieve certain information you previously provided to wafi.com so that you do not need to re-enter this information every time you visit our website.

We track our customers’ movement around the website for our own website research and improvement purposes only. No personal details are collected from this research.

You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it.

No other company has access to our cookies. We do not use the cookie to track your Internet activity once you leave the wafi.com website.